Returning to LEVEL 2 – We are here for you

Dear Patients,

All of us at Upper Hutt Health Centre want to say thank you to all of you for your ongoing patience and cooperation during the return to level two, this is due to the community outbreak in Auckland.

Firstly, we request that you only call the medical centre if you have a need we can assist you with directly. We are experiencing large numbers of phone calls so please be patient if you are calling us.

All COVID 19 related enquiries should go to Healthline or visit www.covid.org.nz.

We all still need to remember social distancing and good hygiene practices. If a face to face consultation is what is best for you, we have measures in place that this can be done safely. Consultations with your Doctor may also be held over the phone or on video and these will be chargeable.

Prescriptions

All prescriptions will be sent directly to your pharmacy so make sure you let us know who your pharmacy is when ordering. If you are leaving an order on our script line remember to include who your pharmacy is so we can send the script directly there for you pick up.

This is a great time to join Manage My Health so you can order scripts and see your results online.

How you can help us keep everyone safe at Level 2:

• Avoiding unnecessary trips to the medical centre
• Calling us before you coming in
• Answering our screening questions as you enter the building; we are actively not letting people into the medical centre without screening for COVID symptoms, please be kind to the staff doing this screening, it is to keep us all safe
• Arriving for your appointment at the time arranged; this helps us keep the number of people in the waiting room to a minimum, with social distancing recommended by the Ministry of Health
• Not queuing outside the medical centre, respect the 2 metre rule to keep us all safe.